Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Knot Gray (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website www.knotgray.in (the “Site”).

2. Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some cookies installed on your device. As you browse the Site, we also gather information about the individual pages you view, the websites or search terms that referred you to our Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We use the following technologies to collect Device Information:

Cookies: Data files placed on your device with an anonymous unique identifier. For more details, visit allaboutcookies.org.
Log Files: Track actions on the Site and collect data such as IP address, browser type, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about your browsing behavior on the Site.

When you make a purchase or attempt to purchase through our Site, we collect information including your name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number. We refer to this as “Order Information.”

3. How We Use Your Personal Information

We use Order Information to:

Fulfill orders (process payments, arrange shipping, provide invoices, etc.).
Communicate with you.
Screen orders for potential risk or fraud.
Provide information or advertising related to our products or services, in line with your preferences.

We use Device Information to:

Screen for potential risk and fraud.
Improve and optimize our Site (e.g., generating analytics, assessing marketing effectiveness).

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described. This includes using Google Analytics to understand how customers use the Site. You can read about Google’s privacy practices here and opt out here.

We may also share your Personal Information to comply with legal requirements, respond to lawful requests, or protect our rights.

5. Do Not Track

We do not alter our data collection and use practices in response to Do Not Track signals from your browser.

6. Your Rights

If you are a resident of India, you have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your Order Information for our records unless you request its deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

9. Contact Us

For more information about our privacy practices, questions, or to make a complaint, please contact us at knotgray.nz@gmail.com.