At Knot Gray, every piece is thoughtfully crafted, and we want you to love what you wear. If something doesn't feel quite right, we're here to help with a smooth and transparent return or exchange process.

Please note: All returns and exchanges are processed as store credit only. We do not offer cash refunds at this time.

How to Request a Return or Exchange

1. Get in Touch

Email us at knotgray.nz@gmail.com within 7 days of purchase with your order number and reason for return.

2. Prepare the Return

Ensure items are unworn, unwashed, with original tags and packaging intact.

3. Courier Pickup

We arrange complimentary courier pickup from your address within 2-3 working days.

4. Quality Inspection

After receiving your return, we'll inspect and process your store credit within 2-3 business days.

5. Using Store Credit

Store credit is valid for 12 months and can be used across all collections.

Not Eligible for Return

• Made-to-Measure and custom-order pieces
• Sale or discounted items
• Items showing signs of wear, washing, or damage
• Items without original packaging or tags

For damaged or incorrect items, contact us within 48 hours of delivery with photos. Replacement at no cost.

Need help?

Email knotgray.nz@gmail.com or WhatsApp +91 7506641302