Returns & Exchanges

At Knot Gray, we want you to love your purchase, but we understand that sometimes things don't work out. Please review our returns and exchanges policy below.

Returns & Exchanges Policy

• Store Credit Only: All returns are processed as store credit. We do not issue refunds.
• Return Window: Returns or exchanges must be requested within 14 days from the delivery date.
• Return Shipping Cost: Customers are responsible for the return shipping cost of INR 250, which will be deducted from the store credit provided upon approval.
• Store Credit Validity: Store credits are valid for 6 months from the date of issue and cannot be extended.

Return Conditions

• Condition of Items: All items must be in their original condition—unworn, unused, and unwashed—with the original return tags attached.
• Non-Returnable Items: Certain items are not eligible for return, including:
  • Items with makeup stains or any scent (perfume, etc.)
  • Customized orders
  • Sale items, including final sale, archive sale, end-of-season sale, or any other markdown items
  • Gift cards, store credits, and accessories
• Final Sale Items: Orders placed during sales are final. Items purchased during final sales, archive sales, or end-of-season sales are not eligible for return or exchange.

Exchange or Return Process

1. Initiate a Request: Visit the "Make a Return/Exchange" page on our website and log in to your account to initiate a return or exchange. Provide the reason for your return or exchange when submitting your request.
2. Courier Pickup: Once your request is approved, we will arrange a courier pickup from your address within 2-3 working days. Please inform us of any changes to your pickup address when placing your request.
3. Quality Inspection: After receiving your return at our warehouse, it will undergo a quality inspection. Upon approval, our team will process your store credit within 2-3 business days.
4. Using Store Credit: You can use your store credit to place a new order.

Additional Notes

• Store Credit Orders: Orders placed using store credits cannot be returned or exchanged.
• Liability: Knot Gray is not liable for any loss incurred during the return shipment. If you choose to ship the garment back independently, please ensure it is done using a trackable method.

International Returns & Exchanges

We do not accept returns or exchanges on international orders.

Processing Timeframes

For details on processing times, please refer to our Shipping & Delivery policy.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please feel free to reach out to our customer service team at knotgray.nz@gmail.com.